All patio furniture is shipped via Fedex and motor freight companies. They do not deliver to P.O. box address, so please provide a street address for shipping. A phone number is required for all orders because most of the shipping companies use the phone number to schedule delivery. The shipping service is available for curbside (Monday to Friday) only. For indoor or any other special delivery arrangements please contact us or the shipping carrier. Sometimes the shipping companies do provide special delivery service for an additional charge.
We offer free shipping for all our teak furniture items for delivery anywhere in USA mainland. For shipments outside United States mainland e.g. Alaska, Hawaii and Puerto Rico, please contact us for current shipping rates.
We can also ship items using Next Day, 2nd Day and Three Day shipping services for rush orders. Please contact us for discounted shipping rates as we will discount 20% to 40% of the shipping costs for rush orders.In- Store Pickups
If the customer decides to pick up from the store, please give one to three days so we can assemble and make your item ready at one of two locations Redwood City or Hayward. Call us to check what kind of vehicle you need to to pick up your assembled furniture.White Glove Local Delivery
White Glove Local Delivery is the best choice for our customers. With this service we assemble and delivery furniture to your backyard. This service is only available to our local Bay Area customers at the following minimum rates:
Local Delivery 0 to 10 Miles radius = $80
(BELMONT,BURLINGAME,LOS ALTOS,MENLO PARK,ATHERTON,PORTOLA VALLEY,MOUNTAIN VIEW,REDWOOD CITY,SAN CARLOS,PALO ALTO,STANFORD,SAN MATEO,FREMONT,NEWARK, Union City, Hayward)
Local Delivery 11 to 20 Miles radius = $100
BRISBANE,DALY CITY,EL GRANADA,HALF MOON BAY,LA HONDA,LOMA MAR,LOS ALTOS, MILLBRAE,MONTARA,MOSS BEACH,,SAN BRUNO,SAN GREGORIO,SUNNYVALE,ALAMEDA,CASTRO VALLEY,SAN LEANDRO,SAN LORENZO,SUNOL,OAKLAND,ALVISO,CUPERTINO,MILPITAS,SANTA CLARA,SARATOGA,SAN JOSE
Local Delivery 21 to 40 Miles radius = $150
SAN FRANCISCO, lIVERMORE, PACIFICA, SARATOGA,SAUSALITO,EL GRANDA
Local Delivery 41 to 100 Miles radius = $170
NAPA VALLEY, SANOMA, SANTA CRUZ,CARMEL MARIN COUNTY, CALISTOGA
Please verify all items when you receive them. If you see any damage, please notify Tom's Outdoor furniture as well as the carrier immediately (within 48 hours of receipt of goods).
To exchange damaged items please take digital pictures of the damaged area and E-mail us. This will help us to file a claim with the shipping company.
We offer a 30 day money back guarantee on all products sold on TomsOutdoorfurniture.com. Our return rate is less than 0.1%. If you do have to make a return please call us or E-mail us to get "Return Authorization" before returning any items. We will make arrangements with shipping carrier to pick up the merchandise from your location. Please get "Return Authorization" within 30 days of your purchase. We will not accept return merchandise for items bought beyond 30 days. All products must be returned in their original packaging and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs. In case of a return please do the following:
Pack all merchandise in its original box (as you received) with all the cushioning (packing material) properly.
Contact Tom's Outdoor Furniture customer service for a return request and authorization.
We will make arrangements with our discounted carrier to pick up the merchandise from your location (You can also choose your own shipping carrier).
Once we receive the merchandise our warehouse inspectors will inspect the items for any damage, use etc.
Full Credit amount (minus shipping charges for shipping back to us) will be mailed to you.
Note:- Damaged items (during transit back to us) cannot be refunded. It can be shipped back to you at your expense.
If you refuse to receive any item delivered by a commercial freight company for any reason other than externally visible damaged merchandise the item shall be treated as a return and return shipping charges shall be applied to you.
9% sales tax will be added for all shipments within California. There is no sales tax for shipments outside of California.
A Cancellation fee will be applied for orders placed if the following criteria are not met:
Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 8:00am to 6:00pm PST
There is no cancellation fee if the order is cancelled with in 24 hours of placing the order.
If you cancel the order after we have shipped the merchandise then you will be obligated for the shipment charges to and from your location as well as the credit card cancellation fees (see fee charges below).
VISA / MASTERCARD - 2.5% OF TOTAL PURCHASE PRICE.
AMERICAN EXPRESS / DISCOVER - 3.5% OF TOTAL PURCHASE PRICE.
Our contact information:
We are open Every Day 10:00am to 6:00pm
3592 Haven Avenue, Redwood City, CA 94063
Phone: (650) 366-0411